Shipping Policy
We aim to process and dispatch all orders within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.
Shipping Methods and Timeframes
We offer standard shipping services across Australia. Please allow the following timeframes for delivery after your order is dispatched:
- Metropolitan Areas: 2–6 business days
- Regional Areas: 5–10 business days
Please note that these timeframes are estimates only and may vary due to factors beyond our control, such as public holidays, weather events, or delivery carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on the weight and dimensions of your order. Free standard shipping is available on all orders over a specified amount.
International Shipping
We currently do not offer international shipping.
Change of Delivery Address
Once an order is placed, we are unable to change the shipping address. Please ensure your delivery details are correct before completing your purchase.
Failed Deliveries & Lost Packages
If a delivery attempt is unsuccessful, the carrier may leave a card with instructions for collection or re-delivery. If a package is returned to us due to an incorrect address, failure to collect, or refusal of delivery, we will contact you to arrange re-shipping. Additional shipping fees may apply.
In the rare event that your order is lost in transit, please contact us so we can investigate with the carrier and resolve the issue promptly.
Returns
For information about returns, please visit our Returns & Exchanges page.