Returns & Refunds Policy

At cowgirlshoeboots.com, we want you to be completely satisfied with your purchase. If you are not happy for any reason, we are here to help with our returns and refunds policy.

Please note that we do not offer refunds for change of mind. All sales are final. We strongly encourage you to carefully consider your purchase before completing your order.

Damaged or Faulty Items

We take great care to ensure our products are packaged securely to avoid damage during transit. However, in the unlikely event that you receive a damaged or faulty item, please contact us immediately. We will require photos or a video of the damage or fault to assess the issue and determine the appropriate resolution.

Upon approval, we will offer a repair, replacement, or refund for the affected item. This will be arranged at our discretion and subject to product availability. Please note that this does not apply to damage resulting from normal wear and tear or misuse of the product after delivery.

Incorrect Items Received

If you have received an incorrect item, please notify us as soon as possible. We will request that you provide photos of the product you received. Once we have confirmed the error, we will arrange for the correct item to be sent to you, provided it is in stock. If a replacement is not available, we will offer a full refund.

Return Shipping

For all returns related to damaged, faulty, or incorrect items, we will provide you with a return shipping label to send the item back to us. Returns cannot be processed without prior authorisation from our customer service team.

How to Initiate a Return

To start a return process for a damaged, faulty, or incorrect item, please contact our customer service team. We will guide you through the necessary steps and provide instructions on how to return the item.

Refund Processing Time

Once we receive the returned item and inspect it, we will process your refund or replacement. Refunds will be issued to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to appear in your account, as this can vary depending on your financial institution.

Sale Items

Please be aware that all sales are final. Sale items cannot be returned or refunded unless they are damaged, faulty, or incorrect.

Contact Us

For any questions regarding our returns and refunds policy, please reach out to us. Our team is happy to assist you.