Shipping

How long will it take to get my order?
Your order will be processed within 1-2 business days. Delivery times will then depend on your location and the shipping method selected. You will receive a tracking notification once your order is dispatched.

Do you ship internationally?
We currently ship within Australia only.

How much does shipping cost?
Shipping is free for all orders over a certain value. For orders under this amount, a flat rate shipping fee applies. Detailed rates are available at checkout.

How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your parcel.

Returns & Exchanges

What is your returns policy?
We offer a 30-day return policy on items that are unworn, in their original condition, and in the original packaging. Proof of purchase is required.

How do I return an item?
To initiate a return, please contact our customer service team. We will provide you with instructions and the necessary return authorization.

Who pays for return shipping?
The customer is responsible for return shipping costs unless the item is faulty or incorrect due to an error on our part.

Products

Are your shoes true to size?
Our shoes are generally true to size. We recommend referring to the specific sizing chart provided on each product page for the most accurate fit.

How do I care for my shoes?
Care instructions vary by material. We recommend using appropriate cleaning and protection products designed for the specific material of your shoes.

Do you have half sizes?
Yes, we offer a range of half sizes for many of our styles. Please check the product page for available sizes.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment gateways.

Is my payment information secure?
Yes, we use secure encryption technology to ensure all your payment and personal information is protected.

Can I change or cancel my order?
We process orders quickly to ensure fast delivery. Please contact us immediately if you need to change or cancel your order, and we will do our best to accommodate your request.

General

Are you a registered company?
Yes, we are a fully registered and legitimate business.

How can I contact you?
For any queries not answered in this FAQ, please reach out through the contact form on our website.

Where can I find more style advice?
For style advice and tips on how to wear our shoes, please visit our blog.